1. Who Are We?

We are Central Dispatch, a remote oilfield logistics and dispatch service. As the operator of this website, we determine how your personal information is processed. You can contact us via email or mail if you have any privacy concerns.

2. What Does This Policy Cover?

This Privacy Policy applies to all data collected through our website and related services.

3. What Information Do We Collect?

We collect two categories of information:

• Technical Information: IP address, device details, browser type, geolocation, cookies, session ID, and browsing behavior.
• Personal Information: Full name, email, phone number, company name, position, payment details, FID, SSN, driver’s license, truck numbers, MC number.

This information is collected to fulfill contracts, communicate effectively, provide services, and improve our website.

4. How Long Do We Keep Your Information?

• Client Information: Retained for the duration of service and 36 months after completion.
• User Information: Retained for 18 months. Upon request, your data will be deleted within 30 days.

5. Do We Share Your Information?

We may share your data under the following circumstances:

• With your explicit consent
• To comply with legal obligations, such as government requests or court orders
• To prevent fraud or protect against unauthorized use of our services
• With trusted service providers such as dispatchers, contractors, or consultants who operate under confidentiality agreements (NDAs)

Your SMS consent and customer phone numbers will not be shared with third parties or affiliates for marketing purposes. We use the following third-party platforms for business operations:

• Zoho: Used as our internal CRM system. For details, please refer to their Zoho Privacy Notice.
• Dialpad: Used for business communications including voice and messaging. For more information, see the Dialpad Privacy Policy.

We will always request your consent before sharing your information unless the transfer is part of a contract you have agreed to.

6. Do We Use Cookies?

Yes, we use cookies necessary for the website’s operation and to collect technical data for analytics. You can manage or disable cookies through your browser settings.

7. What Are Your Rights?

You have the right to:

• Access and request details about your personal data
• Correct inaccurate or outdated information
• Request deletion of your personal information (“Right to be Forgotten”)

To exercise these rights, contact us via email.

8. How Do We Update This Policy?

This policy is governed by U.S. federal law and the New York State Constitution. If significant changes are made, we will notify you by email or via updates on our website.